Zanechávam tu recenziu s odôvodnenou sťažnosťou, ktorá viedla k tomu, že tu bolo uvedené veľa bodov proti Whamoo.
Počas overovacieho procesu som musel dvakrát navštíviť Bank of Ireland, aby som dostal výpisy, ktoré boli opečiatkované bankou. Prvú časť odmietli bez udania riadneho dôvodu a potom odmietli / povedali mi, že v mojich dokumentoch boli zistené nezrovnalosti. Bolo to očividne v zlej viere, pretože nevidím, že by som mohol získať legitímnejší zdroj informácií, než je opečiatkovanie každej strany môjho výpisu na overenie ich pravosti.
Zaregistroval som sťažnosť na ADR, ktorá bola zamietnutá, pretože tvrdia, že som najprv nezaregistroval sťažnosť priamo vo Whamoo. Skúsil som to, ale keďže sa odmietli zapojiť a zjavne boli v úmysle nevyplatiť moje výhry, nemal som inú možnosť, ako podať spor cez casino.guru
Keďže Whamoo nebude spolupracovať so mnou, ani s Casino.guru a ADR neprijme sťažnosť bez toho, aby bol najprv dodržaný postup Whamoo sťažností, som v scenári sliepky a vajca, čo znamená, že moje výhry zostali nevyplatené. Niekoľkokrát som kontaktoval ich tím overovania platieb, aby som zaregistroval svoju nespokojnosť, ale nikdy som nedostal odpoveď. Zákaznícka podpora viac ako raz potvrdila, že záležitosť bola eskalovaná.
Ak ste high roller a uvažujete o tom, že by ste si niekde zahrali, nerobte to vo Whamoo alebo v žiadnom z ich kasín. Hrajte niekde, kde nechcete, aby ste dostali pečiatku na výpisy z účtu, potom ich aj tak odmietnite a potom sa s vami odmietli rozprávať.
Namiesto toho je tam množstvo skvelých kasín.
I'm leaving a review here having had a justified complaint which resulted in a lot of points against Whamoo being listed here.
During the verification process, I had to visit Bank of Ireland twice to get statements that were stamped by the bank. They rejected the first lot without giving any decent reason, and then they rejected / told me there was discrepancies identified in my documents. This was obviously in bad faith as I don't see I could obtain a more legitimate source of information than having a branch stamp each of my statement pages to verify their authenticity.
I did register a complaint with the ADR, which has been rejected as they claim I didn't register a complaint directly with Whamoo first. I tried, but since they refused to engage and clearly were intent on not paying my winnings, I had no choice but to then bring a dispute via casino.guru
Since Whamoo won't engage with me, or Casino.guru, and the ADR won't accept a complaint without Whamoo's complaints process first being followed, I'm in a chicken and the egg scenario which has meant my winnings have gone unpaid. I reached out to their payments verification team several times to register my dissatisfaction over a period of a couple of months but I never heard back. Customer support confirmed on more than one occasion that the matter had been escalated.
If you're a high roller and thinking about playing somewhere, don't make it Whamoo or any of their casinos. Just play somewhere that doesn't want you to get your bank statements stamped then reject them anyway, and then refuse to talk to you.
There are loads of great casinos out there instead.
