Bez nadávok to ani neviem opísať, ale skúsim.
Takže situácia je nasledovná - dobil som cez kryptopeňaženku, suma nie je veľká, 10 eur, ale ak sa to stane aj pri takej malej sume, tak čo potom s veľkými? Nielenže mi nepripísali na účet 4 dni, ale neposkytli ani bonus, ktorý som si aktivoval pri vklade.
A teraz čerešnička na torte - zdôvodnenie nepripísania peňazí bolo v tom, že od momentu dobitia do momentu pripísania sa kurz zmenil a stalo sa nie 10 ale 9 eur a na bonus som nemal nárok, pretože Pri vklade som ho neaktivoval (hoci to nie je pravda)
Poslednou kvapkou bolo, že keď som si dopisoval s podpornou službou, zatiaľ čo som opisoval, že mám všetko aktivované, chat jednoducho zavreli.
Toto je vrchol drzosti!
Ps Škoda, že som si to na Casino Guru nepozrel skôr, ale nech je mojich 10 eur užitočným varovaním pre všetkých ostatných.
I don't even know how to describe it without swearing, but I'll try.
So the situation is as follows - I topped up via a crypto wallet, the amount is not large, 10 euros, but if this happens even with such a small amount, then what about large ones? Not only did they not credit my account for 4 days, they also did not provide the bonus that I activated when I made the deposit.
And now the cherry on the cake - the justification for not crediting the money was that from the moment I topped up until the moment of crediting, the rate changed and it became not 10 but 9 euros, and I was not entitled to the bonus because I did not activate it when I made the deposit (although this is not true)
The last straw was that when I was corresponding with the support service, while I was describing that I had activated everything, they simply closed the chat.
This is the height of rudeness!
P.s. It's a shame I didn't check it out on Casino Guru before, but let my 10 euros be a useful warning to everyone else.