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Thank you for your feedback. We’re glad to hear you enjoyed the variety of games on our platform. We also appreciate your comment regarding payment speed and will pass it on to our Payments Team as we continuously work on improving processing times.

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We are sorry to hear about your experience and understand your concerns.

Please note that all withdrawals are subject to mandatory security, KYC and compliance checks. In some cases, processing times may be extended due to additional verification procedures or checks by external payment providers, which are required by regulatory standards.


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Hello Meli86,

All withdrawal requests are processed immediately by our team. If there are any delays, they are caused by the payment provider or bank, as unfortunately some methods may take up to 5 business days to complete. This is beyond our control, but please rest assured that your funds are safe.

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Dear Wochik,

We’re sorry for the inconvenience you’ve experienced. All withdrawal requests are taken into processing immediately, but delays may occur if verification isn’t fully completed or due to payment provider timing.

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Dear Lajdkdo,


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Dear Caliebe1997,


Thank you for your review and for sharing your thoughts.

First of all, we’re happy to hear you enjoyed our game selection and homepage layout. Our ultimate goal is to provide the best possible gaming experience along with a user-friendly interface, so it’s great to know you appreciated these aspects of our website.

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We’re sorry to hear that the document verification and withdrawal process felt complicated. As you correctly mentioned, documents are submitted via email — this allows our KYC team to handle sensitive data securely and gives them the ability to personally assess and respond to individual cases. In situations where the payment method is not a standard card or there’s something unusual, we always encourage players to reach out directly to kyc@trinocasino.com. Our KYC managers are happy to review such cases in detail and help find a suitable solution tailored to your specific circumstances.
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Dear Expertin,


Thank you for sharing your detailed feedback — we appreciate your time and insights.

First of all, we’re sorry to hear about your disappointment. Please note that KYC document processing may sometimes take a bit longer, especially if submitted around non-business days. However, we always strive to review documents as quickly as possible and apologize for any delay you experienced.

Regarding responsible gaming: we offer a full set of tools, including deposit limits, and are always happy to assist in applying them. For security reasons, changes to your account such as limit adjustments are best requested by email at support@trinocasino.com. This ensures that the request is properly verified and processed swiftly. Live chat has more limited access to sensitive account functions for your safety.

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Dear Andreas1994,


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We understand that certain payment systems and banking apps, such as Revolut, can have specific limitations — including restrictions on taking screenshots of virtual cards. From our side, we are constantly updating our internal procedures to better accommodate different payment methods and to make the verification process as smooth and flexible as possible for all players.

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Dear Roswitha74,

Thank you for sharing your feedback.
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