Sloterra Casino recenzia

Hello rile15!

Thank you so much for your review! We’re thrilled to hear you’re enjoying the game selection and having a good time with us!

We really appreciate your feedback on the bonus structure. For our usual bonuses, players have 7 days to meet the requirements, but it looks like you joined our Halloween promo, where special bonuses were set to expire within 24 hours for a fun, limited-time challenge. We’ll definitely keep your thoughts in mind as we work to keep things player-friendly.

We’d love to know which game providers you’d like to see added to our lineup! Feel free to share here or reach out to us via email - our support team would be happy to hear from you!

Thanks again for the recommendation, and we’re wishing you an amazing time at our casino!

Hi Skyejackson15,

Thank you so much for your kind words!

We sincerely appreciate you staying with us over time and noticing our continued efforts to provide a first class experience.

Your feedback encourages us to strive for excellence and we endeavour to maintain the high standards you expect from us.

Thank you again for being such a valued member of the Sloterra family!

Hello joygranberryd19532!

Thank you for your awesome review!

We’re happy to hear that you’ve been pleasantly surprised by the quality of our service and the speed of our payouts.

It’s great to know that you’re enjoying the variety of games and our bonus offers—they’re designed to make your experience even more exciting!

We appreciate your feedback and look forward to continuing to provide you with a top-notch gaming experience.

Hi dsp99RF,

Thank you so much for sharing your experience with Sloterra!

We're thrilled to hear that our customer support team was able to assist you quickly and that you're enjoying the range of games we offer.

Your feedback about feeling safe with your withdrawals means a lot to us, as we strive to provide a reliable and enjoyable experience for all our players.

We’re excited to continue growing and improving, and we’re glad to have you with us on this journey.

We can’t wait to show you what’s in store!

Thanks again for your kind words, and happy gaming!

Dear vingrom2023,

Thank you for choosing Sloterra as your preferred gaming destination.

We are happy to hear that you have had positive interactions with our service team!

Our aim is to continuously improve and adapt to meet the needs of our players, and we are thrilled that our efforts have been recognized.

Rest assured, we are committed to maintaining the high standards that you have come to expect from us.

We look forward to providing you with many more enjoyable moments in the future. 😊

Hello, Bufalo42!

Your feedback is very meaningful to us. We are glad to hear that you have received good support from our team.

We are already working on the modernisation of the site, and we will be glad to receive your comments on what would be more convenient for you as a user.

We wish you good luck and big winnings! 💚

Good afternoon,
Thank you for choosing Sloterra,
We pay attention to the comments of our players and we will be glad if you tell us what exactly we can change to make the site more convenient for you :)

Hello!
Thank you for your feedback,

We are constantly working to optimize the site and add new providers, stay tuned for site updates so you don't miss your favorite games!

We wish you a good day and lots of luck! :)

Hello, Congratulations on your win!

We plan to launch a night Live Support in the nearest future!
For now, you can use a chatbot at night that generates answer using AI based on our knowledge base.

We took your comment about the bonuses into consideration and in the next limited edition promo, which starts on May 4th, there will be free bonuses as well as deposit bonuses for completely different amounts.

Thank you for your feedback!
We wish you a pleasant game and good luck at Sloterra :)

Good afternoon!

In mixed bonuses, such as 100% + 100 FS (the first welcome bonus) - the wager sums up, since it's one whole bonus offer.

Percent bonuses can be wagered on any game, free spins are given for a particular game. They can be played in any order.

If you don't finish the wagering and want to cancel the bonus, the money from the free spins and the money played with the percentage accrual will be lost. We notify our players always what amount will be deducted from their balance if the bonus is cancelled.

We are sorry you couldn't enjoy the game and hope you will give us a second chance.
Sloterra team took your comments into consideration and added more information about wagering different types of bonuses.

Good afternoon!
We are sorry about your bad experience at our casino.
Let's review your situation again :

1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.

The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.

2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.

We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!