Založil som si účet v tomto kasíne, vsadil som bonus, vložil a odoslal som svoje dokumenty na overenie 10. októbra. 29. októbra to bolo schválené. Bezhotovostným prevodom mi urobili 9. decembra, ale stále sa nedostali na môj účet. Povedali, že by som mal zavolať do svojej banky, zavolal som a moja banka povedala, že prevod sem nikdy neprebehol, že musí byť zablokovaný a Rich Palms by sa mali porozprávať so svojou bankou. Poslal som tieto informácie spoločnosti Rich Palms, ktorá ma požiadala, aby som finančnému oddeleniu poslal e-mail so snímkami obrazovky dokazujúcimi, že som nič nedostal. Myslím!!!! Strašné! Prečo sa jednoducho neporozprávajú so svojou bankou, keď je tam problém? Veľmi neprofesionálne, veľmi pomalé.
I have made an account in this casino, wagered the bonus, deposited and sent my doccuments for verification porpuses on October 10th. On October 29th it was approved. They made my wire transfer on December 9th but still haven't reached my account. They said that I should call my bank, I did and my bank said that the transfer never made it here, that it must be blocked and the Rich Palms should talk to their bank. I passed this information to Rich Palms that asked me to send an email to the financial department with screenshots proving that I haven't receive anything. I mean!!!! Horrible! Why don't they just talk to their bank since it's there problem? Very unprofissional, very slow.
