Kúpil si bonus 60 £ na Book Of Tut, zostatok sa odpísal ako zvyčajne.
Vyhral som 165,30 £ a nevzťahovalo sa to na môj zostatok.
Okamžite som kontaktoval podporu, ktorá najprv povedala, že nie je problém, požiadal som ich, aby skontrolovali môj zostatok predtým a potom, a poradca potvrdil výhru a potvrdil, že nebola pripísaná na môj účet.
Čakal sa 3 dni na vykonanie vyšetrovania a výsledkom bolo, že neboli žiadne problémy.
Okamžite späť na chat, aby som potvrdil, či sa niekto smial na môj účet.
Upozornil som ich na problém v mojej histórii transakcií. Potom som bol z chatu zablokovaný, hneď ako mi bolo povedané, že zavádzajúca zákaznícka podpora bola porušením podmienok. Odvtedy som sa s nimi pokúšal chatovať, ale vždy, keď uvidia moju otázku, prerušil som to.
Ďalšia poznámka, po niekoľkých dňoch stále čakáte na spracovanie výberu. Zobrazuje sa len ako čakajúca a zdá sa, že nikto nič viac neurobí.
Získanie dojmu, že toto kasíno je jednoznačne banda zločincov.
Rýchla aktualizácia - výber bol odmietnutý, pretože tvrdili, že moje bankové údaje boli nesprávne (boli doslova skopírované a prilepené z môjho bankového výpisu). Odmietli mi povedať, čo malo byť nesprávne.
Táto stránka je jednoznačne podvod. Kiežby som to skontroloval pred vkladom. Nikdy nemali v pláne platiť.
NEPOUŽÍVAJTE, AK V SKUTOČNOSTI CHCETE NIEČO VYHRAŤ!!!
Bought a £60 bonus on Book Of Tut, balance debited as normal.
Won £165.30, and it didn't apply to my balance.
Immediately contacted support who first said there was no issue, I asked them to check my balance before and after, and the advisor confirmed the amount won and confirm ed it was not applied to my account.
Waited 3 days for an investigation to be conducted, and the result was there was no problems.
Immediately back to chat to confirm if someone was having a laugh at my expense.
I pointed them to the problem in my transaction history. Then blocked from the chat, just after I was told that misleading customer support was a breach of terms. Been trying to chat with them since, but cut off every time as soon as they see my question.
On another note, still waiting after multiple days for a withdrawal to process. It just shows as pending and no one seems to do anything more.
Getting the impression that this casino is clearly a bunch of criminals.
Quick Update - withdrawal refused as they claim my bank details were wrong (they were literally copied and pasted from my bank statement). They refused to tell me what was meant to have been wrong.
This site is clearly a scam. Wish I had checked before depositing. They never had any plans on paying at all.
DO NOT USE IF YOU ACTUALLY WANT TO WIN ANYTHING!!!
