Hráč požiadal o vyplatenie ceny v kasíne McLuck, no napriek poskytnutiu potrebných overovacích dokumentov to zostalo nevybavené. Po overení identity pred vkladom hráč vyhovel viacerým žiadostiam o overenie spôsobov platby. Kvôli meniacim sa číslam na digitálnych kartách však mali problém poskytnúť presné informácie. Hráč predložil výpisy transakcií pred týždňom, ale nedostal žiadnu odpoveď, čo viedlo k frustrácii z oneskorenia v komunikácii. Kasíno nereagovalo na sťažnosť.

A player had $210.00 pending payout from McLuck Casino, with verification already completed. After ongoing email correspondence about the processing status, the customer received notification on July 13 that their account was closed without explanation, claiming all due money was paid. The player disputes this, stating they have not received any payment and was then told that customer service only assisted paying users. The casino didn't react to the complaint, and it was closed as unresolved.