Pred hraním som si dôkladne prezrel detaily Lamabet cez CasinoGuru a urobil som veľkú chybu. Môj je varovný príbeh, ale cítim povinnosť členom mojej komunity podeliť sa o svoje skúsenosti.
Registrácia bola jednoduchá a dokonca mi bol pridelený VIP manažér Jimmy, no problémy, s ktorými som sa stretol, sa práve začali. Na overenie môjho ID a môjho prvého vkladu cez Interac bolo veľa dokumentov odmietnutých a Jimmymu sa zrejme podarilo presvedčiť bezpečnostné oddelenie, aby ich prijalo.
Hral som a prehral, urobil niekoľko vkladov pomocou ApplePay a vyhral 15 000 $. Tam sa začala nočná mora. Dôkaz o ApplePay, aj keď som poskytol snímky transakcie z môjho iPhone, transakcia kreditnou kartou z zúčtovania Keygo, na ktorej je uvedené moje meno, transakcie, dátumy, neboli schválené. Dokonca som poskytol snímku obrazovky s číslom môjho zariadenia ApplePay s fakturačnými údajmi a kreditnou kartou, ale stále som to neprijal. Poradil som im, že podám sťažnosť CasinoGuru kvôli ich činom a prekvapeniu, Jimmy presvedčil bezpečnostné oddelenie, aby to prijalo.
Toto šťastie netrvalo dlho, pretože všetky odbery boli okamžite zrušené. Bolo mi povedané, že existuje 3X prehranie vkladov a denný limit výberu $1 000. Žiadny problém, splnil som všetky požiadavky a znova som požiadal o výber v súlade s limitmi.
Výber zostal niekoľko dní čakajúci a v rámci limitu som podal ďalšie žiadosti o výber, ktoré boli zrušené. Jimmy povedal, že nemôžem požadovať žiadne ďalšie výbery, kým nebude spracovaná moja počiatočná suma 1 000 $. Vzhľadom na to, že ich limity sú 1 000 $ denne, 3 000 $ týždenne, splnenie procesu by pravdepodobne trvalo mesiace.
Dokonca som sa pýtal, prečo výbery zostali tak dlho nevybavené a Jimmy uviedol, že sa musia u predajcu uistiť, že výhra je legitímna a že som hru nezmanipuloval.
Napriek tomu táto stresujúca situácia viedla k tomu, že som pokračoval v hre a prehral som všetky peniaze späť. Dokonca aj keď som požiadal o zatvorenie svojho účtu kvôli tejto veľmi zlej skúsenosti, nesplnili moju žiadosť a ponúkli bonus za bonusom v nádeji, že zostanem. Moja prehra by mala byť varovaním pre členov mojej komunity CasinoGuru, aby si vyberali múdro, možno v kasíne, kde je hráč na prvom mieste.
I carefully reviewed the details of Lamabet through CasinoGuru before playing and I made a big mistake. Mine is a cautionary tale but I feel obligated to my community members to share my experience.
Registration was easy and I was even assigned a VIP Manager, Jimmy, but the issues that I would encounter just started. To verify my ID and my first deposit through Interac, many of the documents were rejected and Jimmy apparently was able to convince the security department to accept.
I played and lost, made a few deposits using ApplePay and won $15k. That is where the nightmare began. The proof of ApplePay, even though I provided screenshots of the transaction from my iPhone, credit card transaction from Keygo clearing showing my name, transactions, dates, were not approved. I evened provided a screenshot of my ApplePay device number with my billing details and credit card but still not accepted. I advised them that I would file a complaint with CasinoGuru because of their actions and surprise, Jimmy convinced the security department to accept.
That happiness did not last long as all the withdrawals were canceled immediately. I was told that there was a 3X play through on deposits and $1k Euro daily withdraw limit. No problem, I met all the requirements and made the withdrawal request again abiding by the limits.
The withdrawal remained in pending for a few days and I had made additional withdrawal requests within the limit which were canceled. Jimmy said that I could not request any further withdrawals until my initial $1k was processed. Given that their limits are $1k daily, $3k weekly, the process would likely take months to fulfill.
I even questioned why withdrawals remained pending for so long and Jimmy stated that they needed to check with the vendor to ensure that the win was legitimate and that I had not manipulated the game.
Nevertheless, this stressful situation led to me continuing to play and losing all the money back. Even when I had asked to close my account due to this very poor experience, they did not honor my request and offered bonus after bonus in hopes that I would stay. My loss should be be a warning to my CasinoGuru comity members to chose wisely, perhaps at a casino that puts the player first.
