This casino is a complete nightmare to deal with. They use blatant stalling tactics and show zero regard for resolving issues within a reasonable timeframe. All verification documents were submitted properly, yet they were either flat-out ignored or rejected with laughable, dishonest excuses. It doesn’t matter if you’re a VIP or high roller — they treat everyone with the same level of disrespect and incompetence. The customer service is abysmal, the delays are intentional, and the lack of integrity is shocking. There are countless casinos out there that actually value their players. I would recommend avoiding this one at all costs and move on to one with much higher levels of service.

For days I haven't been able to get the ok to verify my account for withdrawals. I changed my home address after registering and the site shows the old one that I can't change.
now they receive the documents with the new address but they keep refusing them because they see a different address. a nightmare and in the emails we write to each other they don't understand it.
pity because the site is done well and with a large variety of games.
hopefully they fix the problem.

Da giorni non riesco ad avere l'ok alla verifica del mio account per i prelievi. ho variato indirizzo di residenza dopo la registrazione e nel sito e' riportato quello vecchio che non riesco a modificare.
ora ricevono i documenti con l'indirizzo nuovo ma continuano a rifiutarmeli perche' vedono un indirizzo diverso. un incubo e nelle mail che ci scriviamo non lo capiscono.
peccato perche' il sito e' fatto bene e con una grossa varieta' di giochi.
speriamo risolvano il problema.

I'm a new customer and I just want to say as a first impression I'm very disappointed with this casino.

1st you advertise the G1 promo code which includes a 100% deposit bonus and 100 free spins. I made a deposit inactivated G1 nothing happened before playing I asked Amanda to fix this, she had no idea what the promo code is I sent her a screen shots so she can be knowledgeable about the products and services you are offering she said she will contact support and fix it nothing happened.

2nd after being tired of waiting I tried crazy time, it didn't work because my deposit wasn't in euro it was in Bitcoin but for some reason I can't place an bet in AUD which doesn't make sense as I didn't deposit AUD i deposited Bitcoin

3rd I tried some random slot as the slots I wanted to apply are not working or out of my jurisdiction I won 100$. I contacted Amanda to ask her when I'm getting the 100% she was clueless

4th I tried to withdraw my deposit as I was sick and tired of waiting for Amanda as she had no idea what I'm talking about but my withdraw was rejected. I received an email saying I need to wager 3 times my money even though there was no bonus which is just wrong. never the less I wagered it and processed the withdraw which is advertised as instant. I waited 1 hour, nothing happened. I contacted Amanda and she said there's nothing she can do.

As a new customer this is just a horrible experience, I'm extremely dissapointed. I really don't enjoy being deceived.

Updated
After the manager responded her at casino guru. I went back to the casino and nothing has changed. I'm horrified by the level of service and the manipulation of the promotion. It seems like this casino is only in business to scam customers. They don't want long term customers. They just want new customers to make a deposit once and never come back. Amanda and Mary are horrible on customer service. The G1 promotion says 100% bonus deposit and 100 free spins with instant crypto withdraws. They advertise evolution gaming then when you make a deposit non of the slots work, they force you to play some cheap slot from an unknown provider. Stay away from this casino, they should be called evilmancasino.com there is no good people here. It's a scam 100%. You don't get 100 free spins, instead they give you 20 spins daily for 5 days so you have no chance of withdrawal. They won't give you 100% deposit bonus unless you email them and fight with them on live support. If you try to withdraw your funds without a deposit bonus they force you to wager it 3 times. I gave this casino a chance to reach me and fix it, but they don't care whatsoever. Stay away from this casino.

The site is very well structured and has all the necessary providers. The slots are going very well and there are no server problems, I deposited €50 with the 100% bonus. In the end I was able to withdraw €700, the verification went pretty smoothly. There were a few problems with the withdrawal request via bank at the beginning. Because I allegedly entered some data incorrectly. [Which was not the case] with the agreement of the support, my withdrawal request was accepted and processed directly. About 2-3 minutes later the money is in my account. Basically a very good casino with a good rtp!

Seite ist sehr gut aufgebaut, haben alle nötigen Provider. Die slots laufen sehr gut und es gibt keine Serverprobleme, ich hab 50€ eingezahlt mit dem 100% bonus. Am Ende konnte ich 700€ auszahlen, die Verifizierung lief ziemlich problemlos. Bei der Auszahlungsanfrage per Bank gab es am Anfang paar Probleme. Weil ich angeblich paar Daten falsch eingegeben hatte. [Was nicht der Fall war] mit Absprache des Supportes wurde meine Auszahlungsanfrage akzeptiert und direkt bearbeitet. Circa 2-3minuten später ist das Geld auf meinem Konto eingegangen. Prinzipiell ein sehr gutes casino mit einer guten rtp!

Tried over a longer period of time to get my account approved in order to withdraw money. Have sent all information and 5 of them have been approved, the rest just stand and are neither approved nor rejected. They just say that I need to submit documentation for the IBAN number and have sent 3 different documents for it. So now I stand and cannot pay out 800 Euro! You don't get any help, you're only held back!!

So total cheating site.

Prøvet over længere tid at få godkendt min konto, for at trække penge ud. Har sendt alle oplysninger og 5 af dem er godkendt, resten står bare og er hverken godkendt eller afvist. De kommer bare med at jeg mangler at indgive dokumentation for IBAN nummer og har sendt 3 forskellige dokumenter for det. Så nu står jeg og ikke kan udbetale 800 Euro! Man får ingen hjælp, bliver kun holdt hen!!

Så total fusker side.

They don't accept ewallets for receive welcome bonuses.Please read terms before deposit. I received email with code for no deposit bonus , didn't work . After talking with support,she asked me for screenshot.I uploaded , waiting half hour to check my account.After that she said that i can't get this bonus.Tommorow i closed account.Supports was rude and unfriendly.They need to change name of casino.

I deposited 500 euros and ended up winning 30,000 euros. After the initial joy came the fear that I would ever receive the money.

1st step: set cool-down phase for 1 week: it worked!
2nd step: profile verification: it worked within 24 hours!
3rd step: requested payment of 5000 euros (maximum daily limit): was "approved" 3 days later.
4th step: received money: worked
5th step: next 5000 requested: we will see

It's really a good casino. The only point of criticism is that there is no live chat and messages to the support email address are not answered or ignored.

Ich habe 500 Euro einbezahlt und am Ende 30'000 Euro gewonnen. Nach der anfänglichen Freude kam die Angst, ob ich das Geld je erhalten werde.

1. Schritt: cool-down-phase für 1 Woche gesetzt: hat geklappt!
2. Schritt: Profilverifizierung: hat innert 24 Stunden geklappt!
3. Schritt: Auszahlung in Höhe von 5000 Euro (maximales Tageslimit) beantragt: wurde 3 Tage später "genehmigt".
4. Schritt: Geld erhalten: hat geklappt
5. Schritt: nächste 5000 beantragt: we will see

Es ist wirklich ein gutes Casino. Einziger Kritikpunkt ist, dass es keinen live-chat gibt und Nachrichten an die support-Mailadresse nicht beantwortet respektive ignoriert werden.