GoodMan Casino recenzia

Dear jfpotvin40,

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet your expectations. We understand how frustrating situations involving bonuses, withdrawals, or communication with support can be. Concerns of this nature are treated seriously, as fairness and transparency are important principles for us.

Clearly defined terms govern all promotions and related account activity, and withdrawals are processed in accordance with our established procedures. We aim to ensure that these processes are applied consistently and in line with our policies.

Transparent and professional communication is a core standard within our support team. We regret that your interaction did not reflect this and acknowledge the dissatisfaction it may have caused.

To allow us to review your situation and provide further clarification, we kindly invite you to contact us directly at support@goodmancasino.com. Our team will be glad to assist you.

Best regards,
Goodman Casino Team

Dear Samsclub28,

Thank you for taking the time to share your experience with us.

We’re truly sorry to hear that your recent interactions with Goodman Casino have been disappointing. Your concerns regarding the verification process, withdrawal delays, and the overall level of support are important to us. We understand how frustrating it can be when expectations are not met, especially when it involves timely access to your funds and clear communication.

Please rest assured that we are committed to providing a fair and reliable experience for all players, and we take your feedback seriously as we work to improve our service. While we recognize that your experience has been far from ideal, we would appreciate the opportunity to look into your case further and assist you directly.

If you’re willing, please contact our team at support@goodmancasino.com, and we will do our best to resolve any outstanding issues as quickly and thoroughly as possible.

Best regards,
Goodman Casino Team

Dear rkk_66,

We are sorry to hear that your experience did not meet our standards. We take the fairness of our games very seriously and work hard to ensure a positive gaming experience.

We understand that RTP (Return to Player) plays an important role and ensure that our games are based on certified platforms to ensure fairness and randomness. Your feedback on bonus features and free spins is important to us and we will use it to improve our service.

Our goal is to provide a fair and entertaining gaming environment. If you have specific concerns, we will be happy to address and clarify them. Thank you for your feedback and we hope we can address your concerns in the future.

Best regards,
Goodman Casino team

Lieber rkk_66,

Es tut uns leid zu hören, dass Ihre Erfahrung nicht unseren Standards entsprach. Wir nehmen die Fairness unserer Spiele sehr ernst und arbeiten hart daran, ein positives Spielerlebnis zu gewährleisten.

Wir verstehen, dass RTP (Return to Player) eine wichtige Rolle spielt und stellen sicher, dass unsere Spiele auf zertifizierten Plattformen basieren, um Fairness und Zufälligkeit zu gewährleisten. Ihr Feedback zu Bonusfunktionen und Freispielen ist uns wichtig und wir werden es nutzen, um unseren Service zu verbessern.

Unser Ziel ist es, eine faire und unterhaltsame Spielumgebung zu bieten. Wenn Sie konkrete Anliegen haben, stehen wir Ihnen gerne zur Verfügung, um diese anzusprechen und zu klären. Vielen Dank für Ihr Feedback und wir hoffen, dass wir Ihre Bedenken in Zukunft berücksichtigen können.

Beste grüße,
Goodman Casino-Team

Dear Claudio73,

We sincerely apologize for the difficulties you've encountered with the verification process and the address change on your account. Your feedback is essential to us, and we want to address your concerns promptly.

We understand the frustration caused by discrepancies in your address information, and we sincerely apologize for any inconvenience this has caused. Address verification is a necessary step to maintain the security and integrity of our casino operations, but we aim to make this process as smooth as possible for our players.

Our customer support team is committed to assisting you in this matter and ensuring that your verification process proceeds without further issues.

We appreciate your understanding and patience during this process. We also value your positive feedback regarding the quality of our site and the variety of games we offer. We are dedicated to providing an enjoyable gaming experience for our players, and we are committed to resolving this address changing issue promptly.

If you have any additional concerns or questions, please do not hesitate to reach out to our customer support team via live chat or email - support@goodmancasino.com. We are here to assist you and ensure that your experience with our casino is satisfactory.

Best regards,
GoodMan Casino Team

Dear Davidmikalo,

Thank you for your feedback about your experience at our casino. We welcome your comments and are committed to addressing your concerns.

We understand the frustration you have experienced with the verification process. We apologize for any inconvenience this may cause you. Verification of player accounts is a standard procedure designed to ensure the security and integrity of our platform.

According to our casino's terms and conditions:
- "To verify the player's account, the casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic script. In case the player does not have the opportunity to present documents in the above letters, the casino reserves the right to request a video verification in which the player shows his documents. This rule applies to both FIAT and cryptocurrency players.

Further information about these rules can be found at the following link: https://www.goodmancasino.com/de/terms-and-conditions.

Your feedback is valuable to us and we strive to improve our services. We encourage you to contact our customer support team with your specific concerns so that we can address them promptly and provide you with a more satisfactory experience.

Please do not hesitate to contact us via live chat or email – support@goodmancasino.com – if you have any further concerns or questions.

Best regards,
GoodMan Casino team

Lieber Davidmikalo,

Vielen Dank für Ihr Feedback zu Ihren Erfahrungen in unserem Casino. Wir freuen uns über Ihre Kommentare und sind bestrebt, auf Ihre Bedenken einzugehen.

Wir verstehen die Frustration, die Sie beim Verifizierungsprozess empfunden haben. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die Ihnen in diesem Zusammenhang entstanden sind. Die Überprüfung von Spielerkonten ist ein Standardverfahren, das die Sicherheit und Integrität unserer Plattform gewährleisten soll.

Gemäß den Allgemeinen Geschäftsbedingungen unseres Casinos:
- „Um das Konto des Spielers zu verifizieren, benötigt das Casino-Management Dokumente (Ausweis, Zahlungssysteme, Stromrechnungen usw.) in lateinischer oder kyrillischer Schrift. Falls der Spieler keine Möglichkeit hat, Dokumente in den oben genannten Buchstaben vorzulegen, behält sich das Casino dies vor Recht, eine Videoüberprüfung zu verlangen, bei der der Spieler seine Dokumente vorzeigt. Diese Regel gilt sowohl für FIAT- als auch für Kryptowährungsspieler.

Weitere Informationen zu diesen Regeln finden Sie unter folgendem Link: https://www.goodmancasino.com/de/terms-and-conditions.

Ihr Feedback ist für uns wertvoll und wir sind bestrebt, unsere Dienstleistungen zu verbessern. Wir empfehlen Ihnen, sich mit Ihren spezifischen Anliegen an unser Kundensupport-Team zu wenden, damit wir diese umgehend bearbeiten und Ihnen ein zufriedenstellenderes Erlebnis bieten können.

Bitte zögern Sie nicht, uns per Live-Chat oder E-Mail – support@goodmancasino.com – zu kontaktieren, wenn Sie weitere Anliegen oder Fragen haben.

Beste grüße,
GoodMan Casino-Team

Dear Bruce82,

We are sorry that you had an unpleasant experience with our live chat. As a casino it is our goal to provide friendly and professional customer service and it is unfortunate that you did not receive the support you expected.

We apologize for any inconvenience caused by the verification process. The safety of our players and regulatory compliance are of the utmost importance to us, but we also understand that this process should be smooth and efficient. We will use your experiences to review and improve our procedures.

Our goal is to provide a positive and fair gaming experience and we take your feedback very seriously. We want to get in touch with you to address your concerns and ensure your experience with us is an even more enjoyable one.

Thank you for your feedback and your patience. We hope that you will give us the opportunity to change the way you feel about our casino and provide you with the service you have requested.

Best regards,
Goodman Casino Team

Lieber Bruce82,

Es tut uns leid, dass Sie mit unserem Live-Chat eine unangenehme Erfahrung gemacht haben. Als Casino ist es unser Ziel, einen freundlichen und professionellen Kundenservice zu bieten, und es ist bedauerlich, dass Sie nicht die Unterstützung erhalten haben, die Sie erwartet haben.

Wir entschuldigen uns für etwaige Unannehmlichkeiten, die durch den Verifizierungsprozess entstanden sind. Die Sicherheit unserer Spieler und die Einhaltung gesetzlicher Vorschriften sind für uns von größter Bedeutung, aber wir sind uns auch darüber im Klaren, dass dieser Prozess reibungslos und effizient ablaufen sollte. Wir werden Ihre Erfahrungen nutzen, um unsere Verfahren zu überprüfen und zu verbessern.

Unser Ziel ist es, ein positives und faires Spielerlebnis zu bieten und wir nehmen Ihr Feedback sehr ernst. Wir möchten mit Ihnen in Kontakt treten, um Ihre Bedenken auszuräumen und sicherzustellen, dass Ihre Erfahrung mit uns noch angenehmer wird.

Vielen Dank für Ihr Feedback und Ihre Geduld. Wir hoffen, dass Sie uns die Möglichkeit geben, Ihre Einstellung zu unserem Casino zu ändern und Ihnen den von Ihnen gewünschten Service zu bieten.

Mit freundlichen Grüßen,
Goodman Casino-Team

Dear AleKing44,

Thank you for your positive rating and the praise for our website and the range of games. We are glad that you were satisfied with the slots and had no problems with servers.

We are sorry to hear that you initially encountered some difficulties with your withdrawal request. We apologize for any inconvenience and are glad our customer support was able to help resolve the situation. It is our goal to make the withdrawal process as smooth as possible and we will continue to work to make improvements.

We are pleased that you were able to successfully withdraw your winnings and that the money was in your account so quickly.

Thank you again for your positive feedback and for recognizing our efforts. If you have additional questions or concerns, please do not contact our support. We wish you lots of fun and success in the casino!

Best regards,
Goodman Casino Team

Lieber AleKing44,

Vielen Dank für deine positive Bewertung und das Lob für unsere Webseite und das Spielangebot. Wir freuen uns, dass du mit den Slots zufrieden warst und keine Probleme mit Servern hattest.

Es tut uns leid zu hören, dass es anfangs einige Schwierigkeiten bei Ihrer Auszahlungsanfrage gab. Wir entschuldigen uns möglicherweise für Unannehmlichkeiten und freuen uns, dass unser Kundensupport helfen konnte, die Situation zu klären. Es ist unser Ziel, den Auszahlungsprozess so reibungslos wie möglich zu gestalten, und wir werden weiterhin daran arbeiten, Verbesserungen vorzunehmen.

Wir freuen uns, dass du deine Gewinne erfolgreich auszahlen konntest und dass das Geld so schnell auf dein Konto eingegangen ist.

Vielen Dank noch einmal für Ihr positives Feedback und für die Anerkennung unserer Bemühungen. Wenn Sie weitere Fragen oder Anliegen haben, wenden Sie sich bitte nicht an unseren Support. Wir wünschen dir weiterhin viel Spaß und Erfolg im Casino!

Mit freundlichen Grüßen,
Goodman Casino-Team

Dear idobins56,

Thank you for your positive rating! We are happy to hear that you were satisfied with your experience at the casino. We attach great importance to offering our players attractive bonus offers and a smooth verification process. We are pleased that you were able to withdraw your winnings quickly and easily.

If you have additional questions or concerns, please do not contact our support team. We are always there for you and will be happy to help you.

Thank you for choosing us and we hope to welcome you back to our casino soon. We wish you lots of fun and happiness!

Best regards,
Goodman Casino Team

Lieber idobins56,

Vielen Dank für deine positive Bewertung! Es freut uns zu hören, dass du mit deiner Erfahrung im Casino zufrieden warst. Wir legen großen Wert darauf, unseren Spielern attraktive Bonusangebote und einen reibungslosen Verifizierungsprozess zu bieten. Wir freuen uns, dass du deine Gewinne schnell und problemlos auszahlen konntest.

Wenn Sie weitere Fragen oder Anliegen haben, wenden Sie sich bitte nicht an unser Support-Team. Wir sind jederzeit für dich da und helfen dir gerne weiter.

Vielen Dank, dass du dich für uns entschieden hast, und wir hoffen, dich bald wieder bei uns im Casino begrüßen zu dürfen. Wir wünschen dir weiterhin viel Spaß und Glück!

Mit freundlichen Grüßen,
Goodman Casino-Team

Dear AlinaStefan,

Thank you for your feedback.

We sincerely regret that you have a negative opinion of our casino and service.

We would like to note that our casino offers various bonuses for active players, we also have a loyalty program and other favorable offers.

Please feel free to reach out again if you have any questions, issues, or concerns – we are just an email away and will always be happy to assist you.

Best regards,
Goodman Casino Team

Dear Nmoller,

Thank you for highlighting your concerns.

We are sorry to read that your experience has not met expectations.

However, it is important to keep in mind that KYC is an important process, during which the casino makes sure that the money is sent to the rightful owner. We do not take KYC lightly, therefore it might take a few working days to complete this thorough process. What is more, we rely on player's cooperation with this matter and provide the essential information in order to properly assist with the account verification.

To add some reassurance, the aforementioned statement is based on our T&C, according to which:
The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. Reporting by the Casino to applicable regulatory bodies of actions performed by the player may be required.

Everyone may find this rule on our website, following this link: https://www.goodmancasino.com/terms-and-conditions (WITHDRAWAL POLICY).

Nevertheless, as customers' satisfaction is our top priority, we will take into consideration your review.

Have a good one, Nmoller :)

Kind regards,
GoodMan Casino team

Dear AzAlQu,

We appreciate your taking the time to provide us with your feedback.

Although we are fully dedicated to providing an exceptional service in order to meet customers' expectations, there is always room for improvement. Therefore, every review is taken into consideration!

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Best regards,
Goodman Casino Team

Dear peroni,

Thank you for taking the time to provide us with your feedback.

We are sorry to hear about your experience with us, but we would like to describe your situation in details.
You are right, players depositing with Skrill and Neteller won’t be allowed to claim welcome bonuses, but all future bonuses can be claimed using these payment methods.
Everyone may find this rule on our website, following this link:
https://www.goodmancasino.com/bonus-terms-and-conditions
(Bonus terms and conditions, GENERAL TERMS, p.4)

Regarding the bonus offer, that you have contacted us with, it was sent by a third party, not by us. You may see all the current offers of bonuses on our website in the "Promo" tab.
The sender of that email is clearly visible on a provided screenshot, and it was not our casino. The casino cannot be held responsible for the content of third party offers.

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you.

Best regards,
Goodman Casino Team

Dear Mister_Switzerland,

We are happy that you have won in our casino and congratulate you on your win! It is understandable that after such a big win, the worry about the payout also arises.

Thank you for your feedback on each step of the withdrawal process. We are happy that the cool down period, the profile verification and the first payout went smoothly. We aim to process withdrawals as quickly as possible and we ask for your understanding that processing can sometimes take some time.

We are sorry to hear that you were not satisfied with our support service. We want to assure you that we take every customer inquiry seriously and strive to respond in a timely and appropriate manner.

Thank you for your positive comments on the verification process and withdrawals. We strive to provide our players with a transparent and trustworthy casino experience.

If you have any further questions or concerns, we are at your disposal. We wish you continued luck and success in our casino!

Best regards,
Goodman Casino Team

Sehr geehrter Mister_Schweiz,

Wir freuen uns, dass Sie in unserem Casino gewonnen haben und gratulieren Ihnen zu Ihrem Gewinn! Es ist verständlich, dass nach einem so großen Gewinn auch die Sorge um die Auszahlung aufkommt.

Vielen Dank für Ihr Feedback zu jedem Schritt des Auszahlungsprozesses. Wir freuen uns, dass die Cool-Down-Phase, die Profilverifizierung und die erste Auszahlung reibungslos verlaufen sind. Wir sind bestrebt, Auszahlungen so schnell wie möglich zu bearbeiten und bitten um Ihr Verständnis, dass die Bearbeitung manchmal etwas Zeit in Anspruch nehmen kann.

Es tut uns leid zu hören, dass Sie mit unserem Support-Service nicht zufrieden waren. Wir möchten Ihnen versichern, dass wir jede Kundenanfrage ernst nehmen und uns bemühen, zeitnah und angemessen zu antworten.

Vielen Dank für Ihre positiven Kommentare zum Verifizierungsprozess und zu den Auszahlungen. Wir sind bestrebt, unseren Spielern ein transparentes und vertrauenswürdiges Casino-Erlebnis zu bieten.

Bei weiteren Fragen oder Anliegen stehen wir Ihnen gerne zur Verfügung. Wir wünschen Ihnen weiterhin viel Glück und Erfolg in unserem Casino!

Mit freundlichen Grüßen,
Goodman Casino-Team

Dear Fabi84,

Thank you for taking the time to provide us with your feedback.

We are sorry to hear about your negative experience with us. In the meantime, we would gladly look into the reason of your frustration further, as we are always open to help. In order to do so, please, reach us via the following channels: live chat or email us at support@goodmancasino.com

Best regards,
GoodMan Casino team

Dear costeadan,

Thank you for sharing your experience with us. We apologize for any confusion or inconvenience caused regarding the availability of your free spins.

Please note that our free spins offers often come with specific terms and conditions, including minimum bet requirements. It appears that canceling your bonus at such a low amount prevented you from receiving the subsequent free spins. We apologize if this was not made clear to you during the deposit process.

We appreciate your feedback and will take it into consideration to improve our communication regarding bonus terms and conditions. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure you have an enjoyable gaming experience.

Thank you for choosing our casino, and we hope to provide you with a better experience in the future.

Best Regards,
Goodman Casino Team