CasinoTogether recenzia

Hello Peter,

We're delighted to hear that your experience with our platform has lived up to your expectations. We do our utmost to offer you an efficient, feature-rich service.

Concerning the partial cancellation of your winnings, it seems that you have been warned of an unauthorized practice on numerous occasions, with several exceptions before this partial cancellation on your last withdrawal. We're sorry to hear of your disappointment, but please note that if you play in accordance with our terms and conditions, there is no reason for your winnings to be cancelled.

If you have any ideas on how we can continue to improve, or any questions on the details of the partial cancellation of your winnings, please do not hesitate to contact our customer service team, who will be happy to listen and/or explain.

Have a nice day,

Loan
CasinoTogether

Hello,

We're sorry to hear about your disappointment.

Games of chance are by definition unpredictable, so we're sorry that luck wasn't on your side.
Our average payout rate is 95%. Please note that each game provider sets the payout rate.

We note that your customer service department has offered you a 40 CAD bonus to give you another chance, so please feel free to accept this bonus in your cashier.

Finally, we have a number of solutions in our responsible gaming policy:
- Freeze your account from your player account for 1 to 30 days
- Set a deposit limit per day/week/month
- Request permanent closure of your player account by e-mail

If you have any questions on this subject, please do not hesitate to contact our customer service department.

Best regards,

Loan
CasinoTogether

Hello,

After checking, it seems that you registered on our site 5 days ago and that you have made two deposits.

These are games of chance and you need to be careful, the games can win or lose, it's totally variable. We know you've spoken to our customer service team about this and also about potential game bugs, but unfortunately you didn't follow our agents' technical recommendations.

Finally, the VIP program is accessible by invitation only, and the VIP department regularly analyzes players' accounts.
The following criteria are taken into account: your general activity, your loyalty, your spirit of cooperation, your courtesy and your seniority.

Your account has now been permanently closed, as it seems that you have had completely inappropriate discussions with our customer service agents.

Loan
CasinoTogether

Hello Mr Sterpis,

We are sincerely sorry to learn that your experience at the casino did not meet your expectations. We understand how frustrating it is to experience technical issues or crashes when playing slots.

We want to assure you that we take your feedback very seriously, and we are committed to resolving this issue quickly and efficiently. In order to better understand the situation and address your concern, could you please provide us with more details on the specific incidents you encountered via email? For example, the approximate date and time, the name of the slot machine, or any other relevant information would help us investigate further.

We are committed to ensuring a fair and transparent gaming environment for all our players. Your feedback is crucial to help us identify and resolve any potential issues.

To discuss your experience in detail and obtain more information, do not hesitate to contact us directly by email. We are here to help you and resolve any issues you may have encountered.

We appreciate your understanding and cooperation in this matter. Thank you for giving us the opportunity to rectify the situation and restore your trust in our establishment.

Sincerely,
Loan

Hello satankid22,

Thank you for taking the time to leave a review of our casino.

We would be happy to verify your account, as we will need to verify your proof of address. We have a precise list of accepted documents, which our customer service department can provide you with.
We invite you to chat with us so that an agent can give you all the required criteria and help you verify your player account.

In addition, please do not hesitate to come back to us with any other questions or suggestions that would enable us to improve our service and our casino.

I wish you a pleasant day

Loan
CasinoTogether

Hello Inrel19,

Thank you for taking the time to leave a review of our casino.

We are pleased to hear that our team was able to meet your expectations.

We would also like to inform you that if your activity allows it, we would be delighted to offer you free bonuses. Please do not hesitate to contact our customer service team regularly so that we can discuss this with you.

We wish you a pleasant day!

Loan
CasinoTogether

Hello Kzum0,

We highly value your input regarding our casino.

We are pleased to learn of your contentment, and we will persist in our efforts to uphold that level of satisfaction.

Loan
CasinoTogether

Hello Keule21,

Your feedback about our casino is greatly appreciated.

We are delighted to know that you are satisfied, and we will continue to do our maximum to maintain that satisfaction.

Loan
CasinoTogether

Hello Heiko004,

Thank you for your feedback on our casino.

Seeing your satisfaction is a joy for us and we would like to congratulate you on your winnings.

Loan
CasinoTogether

Hello GamblerTali,

Thank you for your feedback on our casino.

We are very glad to read that you enjoyed our PlayTogether concept and our games. Our goal is to provide fun for every player, whether alone or in a group :)

We are a new casino and we don't have all the game providers yet, but this is gradually happening and we hope you can enjoy them very soon.

Loan
CasinoTogether