Som šokovaný, že Casino Guru dal tomuto kasínu vysoké hodnotenie, pretože ide jednoznačne o podvod. Vyzývam ich, aby okamžite odstránili propagovaný odkaz a zabránili hráčom stať sa obeťami ich podvodných praktík.
Vložil som 1 500 EUR a vyhral som 900 EUR, ale keď som sa pokúsil vybrať svoju výhru, mohol som vybrať iba 500 EUR. Napriek tomu, že kontaktovali podporu, povedali mi, že suma, ktorú môžem vybrať, závisí od mojej úrovne, aj keď to nebolo uvedené v ich podmienkach. Poskytli fotografiu s informáciami o stiahnutí, ale to bolo stále zavádzajúce.
Ich webová stránka tvrdí, že spracovanie výberov trvá 1-3 pracovné dni, takže som vybral 500 EUR a hral som so zvyšnými 400 EUR. Nasledujúci deň som kontaktoval podporu, aby som overil môj účet, aby som sa vyhol oneskoreniu pri platbe, ale povedali, že je to zbytočné. Trval som na overení svojho účtu a dostal som e-mailovú adresu na odoslanie dokumentov, ale e-mailová adresa bola nesprávna. Keď som znova kontaktoval podporu, odmietli poskytnúť správny e-mail a povedali, že ma budú kontaktovať, ak bude potrebné overenie. Nikdy som tento problém nezažil v žiadnom inom kasíne.
Povedal som im, že očakávam, že do 5 až 10 dní dostanem e-mail so žiadosťou o overenie svojho účtu, a potom budem musieť počkať ďalších 10 dní na dokončenie procesu overenia. Potom by som na prijatie platby musel čakať ešte dlhšie, čo bolo neprijateľné. Ubezpečili ma, že nepotrebujem overovať svoj účet a že svoju platbu dostanem do 1-3 dní. Dali mi však inú e-mailovú adresu na odoslanie dokumentov, ktorá tiež nefungovala. Dostal som e-mail s informáciou, že overovací proces momentálne nefunguje.
V utorok som znova kontaktoval podporu, aby som sa spýtal na moju platbu, a povedali mi, že mi bude trvať 1-3 dni, kým dostanem moju platbu, ktorá mala prísť vo štvrtok alebo neskoro v stredu. Keď som ich v stredu kontaktoval, povedali mi, aby som počkal do štvrtka, ale vo štvrtok povedali, že to môže trvať trochu dlhšie a že mám očakávať platbu v piatok. V piatok som ich kontaktoval a ubezpečili ma, že platbu dostanem ešte v ten deň, ale nič som nedostal. Dnes, v sobotu, som presvedčený, že som bol podvedený.
Predtým, ako som vyhral, som si na Gates of Olympus kúpil „zatočenia zadarmo" v hodnote 40 EUR. Po niekoľkých zatočeniach web zlyhal a asi hodinu som sa k nemu nemohol dostať. Keď som sa konečne mohol prihlásiť, v mojom zostatku chýbalo 40 EUR a nevedel som, koľko som vyhral, ak vôbec niečo. Keď som kontaktoval podporu, požiadali ma, aby som našiel kolo, čo som urobil a mal som snímku obrazovky. Casinoly mi však nevrátilo peniaze ani výhru a tvrdili, že všetko skontrolovali a nenašli na svojej strane žiadnu chybu.
Mám snímky obrazovky každého chatu s podporou, moje výhry a všetky ostatné dôkazy, ktoré dokazujú ich podvodné aktivity. Varujem každého, aby sa tomuto kasínu vyhýbal a nestal sa obeťou ich podvodov. Neurobte rovnakú chybu ako ja. Toto kasíno je 100% podvod.
Aktualizácia: Po 14 dňoch mi poslali e-mail, že môj výber zlyhal a musel som si vybrať iný spôsob platby. Po 6 dňoch a kontaktovaní podpory mi povedali, že môj výber bude na mojom bankovom účte o 1-3 dni. Po takmer týždni som ich znova kontaktoval a povedal mi, že môj výber bude oneskorený, pretože ho znova odošlem, ALE zrušia môj výber!
I am shocked that Casino Guru gave this casino a high rating because it is clearly a scam. I urge them to remove the promoted link immediately and prevent players from falling victim to their fraudulent practices.
I deposited €1500 and won €900, but when I attempted to withdraw my winnings, I could only withdraw €500. Despite contacting support, they told me that the amount I could withdraw depended on my level, even though this was not mentioned in their terms and conditions. They provided a photo with withdrawal information, but this was still misleading.
Their website claims that withdrawals take 1-3 business days to process, so I withdrew €500 and played with the remaining €400. The next day, I contacted support to verify my account to avoid delays in payment, but they said it was unnecessary. I insisted on verifying my account and was given an email address to send my documents, but the email address was incorrect. When I contacted support again, they refused to provide the correct email and said that they would contact me if verification was necessary. I have never experienced this issue in any other casino.
I told them that I expected to receive an email in 5-10 days asking me to verify my account, and then I would have to wait an additional 10 days to complete the verification process. After that, I would have to wait even longer to receive my payment, which was unacceptable. They assured me that I did not need to verify my account and that I would receive my payment within 1-3 days. However, they gave me another email address to send my documents, which was also not working. I received an email stating that the verification process was not working at the moment.
On Tuesday, I contacted support again to inquire about my payment, and they told me that it would take 1-3 days to receive my payment, which was expected to arrive on Thursday or late Wednesday. When I contacted them on Wednesday, they told me to wait until Thursday, but on Thursday, they said it might take a bit longer and that I should expect my payment on Friday. I contacted them on Friday, and they assured me that I would receive my payment later that day, but I did not receive anything. Today, Saturday, I am convinced that I have been scammed.
Before I won, I purchased €40 of "free spins" on Gates of Olympus. After a few spins, the website went down, and I was unable to access it for about an hour. When I was finally able to log back in, the €40 was missing from my balance, and I did not know how much I had won, if anything. When I contacted support, they asked me to find the round, which I did and have a screenshot of. However, Casinoly did not return my money or winnings, and they claimed that they had checked everything and found no mistake on their part.
I have screenshots of every chat with support, my winnings, and all other evidence that proves their fraudulent activities. I caution everyone to avoid this casino and not fall victim to their scams. Do not make the same mistake I did. This casino is 100% a scam.
Update: After 14 days, they emailed me that my withdrawl failed and i had to choos another payment method. After 6 days and contacting support they told me that my withdrawl will be in my bank account at 1-3 days. After almost a week , i contact them again and told me that my withdrawl will have a delay because i re-submit it BUT they cancel my withdrawl!
