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The player has redeemed a gift card, but it has not been processed. Even when contacting customer support, the player has been given same copy/pasted responses about delays, but the situation has never changed. Casino has not responded to this complaint, and it is still published as unresolved on the mediator's website.

The player has requested a withdrawal of their winnings and even after three weeks it was not processed. The complaint has been opened with the mediator, but the casino never responded. The case is still considered unresolved, as the casino has not confirmed payment being processed on their end, and the player has not confirmed reception of the winnings either.

The player has requested a withdrawal, and later on redeemed a gift card for his winnings. While the bank transfer was approved by the casino system and is showing as done, the payment never arrived, neither the gift card was ever sent. The player is unable to reach the support team to get a real answer and the casino never replied to the mediator's messages.

Hráč z Connecticutu požiadal o výber 250 dolárov takmer tri týždne predtým, ale výplatu nedostal napriek viacerým žiadostiam a uisteniam zo strany zákazníckeho servisu. Po pôvodnom zrušení svojej žiadosti ju 5. mája znova odoslala a zostala frustrovaná z pretrvávajúcich oneskorení a nedostatočnej komunikácie. Problém sa vyriešil, keď kasíno 5. júna potvrdilo, že jej výber bol úspešne spracovaný. Avšak kvôli jej nereagovaniu na následné otázky od tímu pre sťažnosti bola sťažnosť nakoniec uzavretá s možnosťou jej opätovného otvorenia v budúcnosti.

Hráč zo Spojených štátov podal žiadosť o stiahnutie menej ako dva týždne predtým, ako nás kontaktoval. Do toho dňa sa výhry nezískali. Problém nebol vyriešený, pretože hráč nereagoval na naše otázky týkajúce sa stavu stiahnutia a potrebnej dokumentácie. V dôsledku toho sme nemohli ďalej vyšetrovať a museli sme sťažnosť zamietnuť.