Počas procesu registrácie webové stránky z nejakého dôvodu nepovolili moje telefónne číslo a nemôžete si vytvoriť účet bez telefónneho čísla, takže som musel chatovať so zákazníckym servisom a nechať ho otvoriť mi účet.
Pokúsil som sa vykonať vklad, ale 3 spôsoby, ktoré zvyčajne vkladám (Interac, Visa a Debet), neboli možnosti. Musel som si teda otvoriť účet MuchBetter, pred vkladom som si overil zákaznícky servis, aby som sa uistil, že sa stále kvalifikujem na uvítací bonus, ak vložím pomocou MuchBetter, Povedal: „Vidím, že systém vám dal prvý vklad 125 % uvítacie kasíno bonus"
Pre mňa to znamená, že keď vložím požadovanú sumu, dostanem uvítací bonus, no keď som vložil a išiel hrať zatočenia zadarmo, už tam neboli. Vrátil som sa do chatu, aby som zistil, čo sa deje, ten istý pracovník zákazníckeho servisu povedal, že si musím uplatniť bonus pred vkladom, povedal som, že áno, a pripomenul som mu, že mi pred vkladom povedal, že systém poskytne 125% uvítací bonus = zatočenia. Poprel, že by to kedy povedal, a stal sa celkom blahosklonným. Povedal, že urobil lístok a niekto sa mi ozve. To bolo pred pár dňami, včera som sa prihlásil, či sa niečo nezmenilo, ale bolo to skôr to isté bs "vyrobíme tiket a eskalujeme to a niekto sa ozve" Spýtal som sa, ako dlho to trvá ? Bolo mi povedané, že zvyčajne do 24 hodín, povedal som mu, že už prešlo viac ako 24 hodín od vytvorenia a eskalácie prvého lístka. Unavený a naštvaný som odišiel z chatu.
During the sign up process the website wouldn't allow my phone number for some reason, and you cant create an account without a phone number, so I had to chat with customer service and have them open the account for me.
Tried to make a deposit but the 3 ways that I usually deposit (Interac, Visa and Debit) were not options. So I had to open a MuchBetter account, before I deposited I checked with customer service to make sure that I would still qualify for the welcome bonus if I deposited using MuchBetter, He said "I see that system gave you 1st Deposit 125% Welcome Casino Bonus"
To me that means that after I deposit the required amount, I will receive the welcome bonus, however after I deposited and went to play the free spins, they were not there. I went back into chat to see what was going on, the same customer service person said I had to claim the bonus before I deposited, I said that I had, and reminded him that he told me before I deposited that the system would give the 125% welcome bonus = spins. He denied ever saying that, and became quite condescending. He said he made a ticket and someone would be in touch with me. That was a couple days ago, I checked in yesterday to see if anything had changed but it was more of the same b.s "we'll make a ticket and escalate it, and someone will be in touch" I asked how long does it take? I was told usually within 24 hours, I told him its already been over 24 hours since the first ticket was created and escalated. Tired and annoyed I left the chat.
