Betovo Casino recenzia

My experience with Betovo has been extremely negative regarding its management of responsible gaming.

On February 27, 2026, I requested the permanent closure of my account and self-exclusion, initially via chat and subsequently via email, as directed by customer service.

Despite this, the account remained operational, and I was able to continue depositing and playing in the following days. Only after further communication and filing a complaint regarding deposits made after the self-exclusion request was the account effectively closed.

During the complaint handling process, it was claimed that a follow-up email would be sent. However, this communication was never directly shown to me or shared with me in its entirety.

The matter was also investigated by Casino Guru. Although the complaint was ultimately closed without a refund, it was acknowledged that my self-exclusion request was clear and that the casino could have implemented temporary security measures and a more cautious approach.

For this reason, I cannot recommend Betovo to anyone who values ​​transparency, player protection, and timely handling of self-exclusion requests.

La mia esperienza con Betovo è stata estremamente negativa per quanto riguarda la gestione del gioco responsabile.

In data 27 febbraio 2026 ho richiesto la chiusura definitiva del conto e l'autoesclusione, inizialmente tramite chat e successivamente tramite email, come indicato dal servizio clienti.

Nonostante ciò, il conto è rimasto operativo e mi è stato possibile continuare a depositare e giocare nei giorni successivi. Solo dopo ulteriori comunicazioni e dopo aver presentato un reclamo relativo ai depositi effettuati successivamente alla richiesta di autoesclusione, il conto è stato effettivamente chiuso.

Durante la gestione del reclamo è stato sostenuto che sarebbe stata inviata una email di follow-up. Tuttavia, tale comunicazione non mi è mai stata mostrata direttamente né condivisa integralmente con me.

La vicenda è stata esaminata anche da Casino Guru. Sebbene il reclamo sia stato infine chiuso senza rimborso, è stato riconosciuto che la mia richiesta di autoesclusione era chiara e che il casinò avrebbe potuto adottare misure temporanee di sicurezza e un approccio più prudente.

Per questo motivo non posso raccomandare Betovo a chi considera importanti la trasparenza, la tutela del giocatore e la gestione tempestiva delle richieste di autoesclusione.

Got blocked on 100e earnings, delaying on purpose, rejecting documents although are legit, last documents on review for almost 2 month.
AFTER MONTHS OF PROBLEMS WITH SKRILL WITHDRAWAL I GOT MAIL THAT IS PROCEDED, 2 MONTHS LATER THERE IS NO MONEY ON MY ACCOUNT. I MESSAGED THEM ON CHAT ABOUT THAT WITH PROOF OF TRANSASTIONS AND THEY SAID "I'VE ESXALATED YOUR REQUEST".
Texting them every week with questions and answer was alway how they are checking where is the problem.
TODAY, I asked again where is my money, they said: "AS I CAN SEE WITHDRAWAL IS COMPLITED" THIS IS ANOTHER LEVEL OF SCAMMING AND WHAT THEY CAN ALLOW THEMSELF, SCAM ON ANOTHER LEVEL !!
LIARS

They are late with the payout! Incompetent agents (ROBOTS). The RTP is not as high as the % out there, you struggle, it is almost unenjoyable. Even if you win very little. Lousy daily missions. Lousy distributors. (Respect for the exception) You have to constantly write to them and beg them to start the payout after 5-6 days because they do nothing concrete! I really did not have a good experience here. I have never felt so bad anywhere. No help, incomprehensible agents.
They are slow, everything is overly complicated. They like to take money but not give it. The control is too complicated. They get involved in everything They can't give a specific answer to anything. Flat platform Slow response 45 minutes per question. Unenjoyable gameplay They throw error codes, there were several of them. They don't tolerate opinions, if you dare to say it, you keep failing. They ban you from the chat based on IP but they expect you to pay! I don't recommend it to anyone Don't expect a prize here! The whole site is an unpleasant 0. I would recommend it to anyone who just wants to fail.

Késnek a kifizetéssel! Semmihez nem értő ügyintézők (ROBOTOK).Az RTP nem annyi ahány % kint van küszködsz szinte élvezhetetlen. Ha nyersz is nagyon keveset. Gagyi napiküldetések. Gagyi forgalmazók. ( Tisztelet a kivételnek) Folyamatosan rájuk kell írni és könyörögni indítsák már el 5-6 nap után a kiutalást mert nem csinálnak konkrétan semmit! Nekem nagyon nem volt jó élményem itt. Soha sehol nem éreztem ilyen rosszól magam. Semmiféle segítség érthetetlen ügyintézők.
Lassúak minden túl van bonyolítva. Szeretik a pénzt leszedni de adni már nem. Túl bonyolult az ellenőrzés. Mindenbe belekötnek Semmire konkrét választ nem tudnak. Lapos platform Lassú válaszadás 45 perc egy kérdés. Élvezhetetlen játékmenet hibakódokat dobnak be több ilyen is volt. Véleményt nem tűrnek ha mered mondani folyton buksz. Kizárnak a chatről IP alapján de elvárják fizess be! Senkinek nem ajánlom Itt nyereményt ne várj! Élvezhetetlen egy 0 az egész oldal. Annak ajánlanám aki csak bukni akar.

The deposit was of course very convenient. A couple of clicks and the money left the account. In this case, the deposit arrived only a few hours later. I played a few of my favorite games and happened to win a few tens. Well, I decided to try the withdrawal and here it is. Verifying the account is practically impossible as a Nordea customer. They think Nordea is a virtual casino and do not accept Nordea's bank statement to verify the address because of that. So of course it is just their choice to treat customers like this and hope for a withdrawal cancellation. I told them that the electricity bill is in my wife's name so they asked for a marriage certificate and my wife's electricity bill!!!!! So they really did this. I will hand them the 60€ that is lying there in the account. I cannot recommend it at all.

Update: Now they asked for a handwritten note, passport and address in the same selfie, where the elbow must be visible. Terrible pomp. They're probably laughing there at what an idiot I am.

New update: I got my account verified after two days of struggle, a selfie with a sign outside the house and a couple of other pranks. Well, then to the withdrawal, which I waited for three days and just got the news that they rejected my withdrawal because it was the wrong payment method. They themselves said that I should use the same one and I did. So they waited traditionally, just teasing me and rejected me. Now I'm waiting 72 business hours again and I assume they'll come up with a new problem. Do not deposit under any circumstances!!!!!

Talletus oli tietysti erittäin kätevä. Pari klikkausta ja rahat lähtivät tililtä. Tässä tapauksessa Talletus toki saapui vasta muutaman tunnin kuluttua. Pelasin muutamaa suosikki peliäni ja satuin muutaman kympin voittamaan. No päätin kokeilla kotiutusta ja tässä sitä sitten ollaan. Tilin vahvistaminen on käytännössä mahdotonta Nordean asiakkaana. Heidän mielestään Nordea on vietuaalikasino eivätkä hyväksy Nordean tiliotetta osoitteen varmistamiseksi sen takia. Eli kyseessä tietysti ihan vaan heidän valintansa kohdella asiakkaita näin ja toivoa kotiutuksen peruutusta. Kerroin että sähkölasku on vaimon nimellä niin pyysivät vihkitodistusta ja vaimoni sähkölaskua!!!!! Siis oikeasti tekivät näin. Minä luovutan heille 60€ jotka makaavat siellä tilillä. En voi suositella missään nimessä.

Päivitys : Nyt pyysivät käsinkirjoitetun lapun, passin ja osoitteen samaan selfieen, jossa kyynärpään pitää näkyä. Kauheaa pompottelua. Nauravat varmasti siellä mikä idiootti olen.

Uusi päivitys: sain tilini varmistettua kahden päivän taistelun, talon ulkopuolella tienviitan kanssa otetun selfien ja parin muun pelleilyn kautta. No siitä sitten kotiutukseen jota odotin kolmatta päivää ja juuri sain tiedon että hylkäsivät kotiutukseni, koska väärä maksutapa. Itse sanoivat että pitäisi käyttää samaa ja käytin. Odotuttivat siis perinteisesti ihan vaan kiusallaan ja hylkäsivät. Nyt sitten odottelen 72 arkituntia uudelleen ja oletan että keksivät uuden ongelman. Älkää missään nimessä tallettako!!!!!