Vedenie tejto franšízy kasína mi urobilo niečo, čo bolo úplne opovrhnutiahodné. Už som tu dlho nehral len kvôli niečomu, čo toto kasíno (alebo ich procesor) urobilo a potom sa otočilo a obvinilo ma z toho. Typ hráča, ktorým som ja, pravidelne vypínam účty na ochladenie. No, raz sa stalo, že počas jedného z tých chladných období, keď som zatvoril účet v kasíne, sa procesor kasína pokúsil účtovať mojej banke duplicitný poplatok, ktorý účtovali už niekoľko mesiacov predtým. Keď som o tom kontaktoval zákaznícky servis, bol som poučený, že s tým nemôžu nič robiť. A zástupca zákazníckeho servisu povedal po tom, čo sa spýtal ich pokladníka, a že pokyny boli pre mňa, aby som spochybňoval poplatok, pretože to bola chyba, ktorú urobil ich procesor, ktorý ovplyvnil mnoho stoviek zákazníkov v rámci hrania v reálnom čase. Tak som urobil presne podľa pokynov. Keď som si išiel znova otvoriť účet, ich manažér mi povedal, že nemôžem znova otvoriť svoj účet, pretože mi bol vrátený poplatok...bez ohľadu na to, že som roky vložil tisíce dolárov na všetky ich značky bez problémov a suma, ktorá mala problém v dôsledku chyby procesora, bola približne len 35 až 75 dolárov. Keď som mu vysvetlil, že to bola chyba ich procesora (ČO SI VEDELI) a ich agent zákazníckeho servisu mi dal pokyn, aby som urobil to, čo som urobil a že som len postupoval podľa pokynov zákazníckeho servisu kasína, jednoducho povedal, že rozhodnutie bolo urobené a prerušil hovor. A potom som zatvoril všetky svoje kasínové účty vo všetkých ich sesterských značkách. Absolútne opovrhnutiahodné správanie a dodnes sa nemôžem prihlásiť!
The management at this casino franchise did something to me that was absolutely despicable. I haven't played here for quite a long time only because of something that this casino (or their processor) did and then turned around and blamed me for it. The type of player that I am I periodically shut down accounts for cool down times. Well, there was one time in which, during one of those cool down periods where I had shut the casino account down that the casino's processor tried to charge my bank a duplicate charge that they had already charged several months prior. Well when I contacted customer service about it I was instructed that there was nothing that they could do about it. And the customer service rep said after he inquired with their cashier and that the instructions were for me to dispute the charge because it was a mistake made by their processor that had affected many hundreds of customers across the real-time gaming footprint. So I did just that as instructed. Well when I went to reopen my account I was told by their manager that I could not reopen my account because I had a charge back ...notwithstanding I had made thousands of dollars of deposits for years across all of their brands without issue and the amount that had the issue due to their processor mistake was roughly only about $35 to $75. When I explained to him that this was a mistake of their processor (THAT THEY WERE AWARE OF) and their customer service agent instructed me to do as I did and that I was only following the casino customer service instructions he simply said the decision was made and disconnected the call. And then did close all of my casino accounts across all of their sister brands. Absolutely despicable behavior and to this day I still cannot log in!
