SYNOT TIP Casino SK - Hráč nemôže vybrať svoje výhry.

Good evening, I can't pick up the amount won. I deposited € 300 there, which I lost and I got a € 15 bonus from which I dialed € 400, how do I choose them? I can not do that

Dobry večer, nejde mi vybrat vyhrata čiastka. Vložil som tam 300 €, ktore som prehral a dostal som bonus 15 € z ktoreho som vytocil 400€ ako si ich vyberiem? Nejde mi to

Dear Patrik,

Thank you for submitting your complaint. I am sorry for your negative experience. I wonder if you tried to contact the casino by phone or through Online Support? The casino can be contacted in this way from 8:00 to 00:00, the telephone number is 0800 198 198 .

I also checked the selection section ( https://www.synottip.sk/ContentManagementData/VOP.pdf ) and found that there is a possibility of personal selection at the company's headquarters. Wouldn't you consider using this option as well?

I'm looking forward to your reply.

Kristina

Milý Patrik,

Ďakujeme vám za odoslanie sťažnosti. Mrzí ma Vaša negatívna skúsenosť. Zaujímalo by ma, či ste skúsili kontaktovať kasíno telefonicky alebo cez Online podporu? Kasíno je takto možné kontaktovať od 8:00 - 00:00, telefónne číslo je 0800 198 198.

Tiež som skontrolovala sekciu výberov (https://www.synottip.sk/ContentManagementData/VOP.pdf) a zistila som, že je k dispozícii možnosť osobného výberu v sídle spoločnosti. Nezvážili by ste využiť aj túto možnosť?

Teším sa na vašu odpoveď.

Kristína

Dear Patrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.