Fortuna Casino SK - Výbery hráčov sa oneskorujú.

My account is verified, everything is fine. I had 1370€ loaded. I requested a withdrawal of 600 to the card through which I also made a deposit. It said everything went well, your money will be in the account in a moment. After a few minutes, the money jumped back into my credit without me being informed in any way. So I contacted support, where after a while they replied that the problem would be in my bank, that I should check the limit settings, so I requested a withdrawal of 200 and 200 again, everything was fine, and after a few minutes they appeared again while I was playing back into the credit. I checked the banking in the bank, everything was ok, so I requested a third withdrawal of 420€, finally, I don't know when the money was returned back to my credit, which I didn't even notice because I was playing high bets. Only when a zero appeared did I go to check what was wrong with the withdrawal and there it was rejected for all withdrawals. What kind of way is this?!

Môj účet je overený všetko je v poriadku . Mal som nahraté 1370€ Požiadal som o výber 600 na kartu cez ktorú som robil aj deposit . Napísalo mi všetko prebehlo v poriadku vaše peniaze budú zachvilu na účte. Po niekoľkých minútach mi peniaze naskočili naspäť do kreditu bez toho aby som bol akokoľvek informovaný . Tak som kontaktoval podporu kde mi po chvíli odpovedali že problém bude v mojej banke že si mám skontrolovať nastavenia limitu tak som požiadal o výber 200 a 200 opäť napísalo všetko v poriadku a po niekoľkých minútach zase sa objavili počas toho jak som hral nazad v kredite . Skontroloval som v banke banking všetko bolo ok tak som požiadal tretí krát o výber 420€ napokon mi aj tie peniaze ani neviem kedy vrátilo nazad do kreditu čo som si ani nestihol všimnúť nakoľko som hral vysoké stávky. Až keď sa mi objavila nula tak som išiel skontrolovať zze čo je s výberom a tam bolo pri všetkých výberoch že zamietnuté . Čo to je za spôsob ?!

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Dear muro2231,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask a few questions so I can fully understand the situation.

• Could you please advise which games you focused on—slots, live casino, sports betting, etc.?
• Have you made any successful withdrawals before?
• Could you please let me know which verification documents you have submitted and when?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra